At VayuBeats, we stand behind the quality of our products — including our range of TWS earphones, chargers, and cables. Your satisfaction is our top priority. This Refund & Return Policy explains how we handle product returns, replacements, and refunds to ensure a smooth and transparent experience.
By placing an order through https://vayubeats.com, you agree to the terms outlined below. Please read them carefully before making a purchase.
Eligibility for Returns
We accept returns or replacements within 7 days of product delivery under the following conditions:
- The product is defective, damaged, or not functioning as described.
- The item is unused, in its original packaging, and includes all accessories, manuals, and invoice.
- The issue is reported to our support team within the return window.
Products showing signs of misuse, physical damage, or tampering will not be eligible for return or replacement.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned once opened. These include:
- Earbuds or in-ear devices (if seal is broken)
- Charging cables or accessories damaged due to improper use
- Items purchased during clearance or special promotional sales
We recommend inspecting the product upon delivery and contacting us immediately if there are any issues.
Refund & Replacement Process
To request a return or replacement, please contact our support team at support@vayubeats.com with the following details:
- Order ID and contact number
- Product name and a brief description of the issue
- Clear photo or video showing the defect/damage (if applicable)
Once approved, our team will arrange pickup or guide you on return shipment. Upon receiving and inspecting the returned product, a replacement or refund will be processed within 5–7 business days.
Refunds are credited back to your original payment method. Processing time may vary depending on your bank or payment provider.
Warranty, Policy Updates & Contact
All VayuBeats products come with a standard 6-month limited warranty covering manufacturing defects only. This warranty does not cover damage due to improper handling, liquid exposure, or unauthorized repairs.
We may update this Refund & Return Policy periodically to reflect business or legal changes. The latest version will always be available on this page with an updated “Last Modified” date.
If you have any questions, feel free to reach out to our support team:
Email: support@vayubeats.com
Address: VayuBeats Pvt. Ltd., Kalyan, India